FAQ


What Size Should I Order?

 

 

How to best care for garments?

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- Hand wash only
- Do not iron
- Do not bleach
- Do not tumble dry
- Do not wring
- Dry in the shade

Do you ship to my country?

 

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Due to circumstances out of our control, our main courier partner has suspended shipment to certain countries due to Covid-19.

Below is a list of countries we are able to currently ship to.

United States, Canada, United Kingdom, Belgium, Switzerland, Singapore, Thailand, South Africa, Vietnam, Brazil, Peru, Kenya, Czechia, Ireland, Croatia, Russia, Ukraine, Greece, Samoa, Tonga, Israel, Denmark, Portugal, Spain, Sweden Germany, France,Italy, Hungary, Luxembourg, Netherlands, Norway.

Please be advised to further get more info about this, follow this link. https://auspost.com.au/service-updates/international-delivery-updates#destination-guide

More reasons why your delivery might be taking a little longer click here https://auspost.com.au/service-updates/why-covid-19-may-cause-delivery-delays

For the moment we will not be shipping in certain international areas, but will presume with shipping once we can see it’s safe and your orders arrive in your hands.

When will pre-orders be shipped?

 

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Hey, thank you for your PRE-ORDERS. Please give 4 weeks for packages to be with you, as soon as your order is placed we begin all the necessary steps to fulfil the shipment.
Depending on your country of location, shipping may take longer.

Australia - If you’re PRE ORDERING within Australia, give 2-3 weeks for PRE ORDERS to be shipped.

When will my order arrive?

 

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Please take note that we do not guarantee orders arrive at the prescribed date, but we try our utmost best to make sure your items are with you. At times, parcels may be held up in customs for any which reason or non at all. It is also to be aware that transit between countries differ from each other.

 

How much does Shipping Cost?

 

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Australia, Western Australia, Tasmania, and Rural Areas

$10-$15 AUD Standard Shipping. Delivered within 15-20 days after dispatched.

New Zealand
$20-$35 AUD Standard Shipping. Delivered within 15-20 days after dispatched.

Within USA, Canada, Asia, Africa
$35-$60 AUD, depending on your area. Delivered within 7 weeks after dispatched.UK and Greater Europe
Delivered within 7 weeks after dispatched.
$35-$50 AUD depending on your area.

South America, Peru, Brazil
$35-$80AUD, depending on your area. Delivered within 7 weeks after dispatched.

Sévalìe Delivery Service Providers Are: Australia Post - Which use AusPost, AusPost Express and StarTrack.

CUSTOM AND DUTIES / Will I have to pay customs duties in my country?

 

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Every international parcel may be subject to taxes and duties. This charge may change according to your countries issuing laws on duty taxes. The charge is calculated into the total shipping price at check out. This charge will be given either by email, phone or physical notice. The amount is out of Sévalìe's hands and unto the discretion of your local government.

We are unable to refund for taxes/duties.

I typed in the wrong address..

 

 

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Make sure to over look all your details after fill in the checkout forms. Take care and triple check your details, and have all building, unit/apartment numbers and floors are included where needed.

If the wrong address is entered and you have already checked out, please email us on info@sevalie.com to let you know the status of your order.

On the unfortunate event of your parcel has already been shipped, we have no choice but to wait and see the whereabouts of your order and if it is returned to us.

REFUND POLICY / I want a refund, my item did not arrive with everything in it?

 

 

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We accept exchange for full priced items only within 2 days ofreceipt of goods.
 Items must be unworn and in original condition as order was received.

Sévalìe must be notified by email of the reason for exchange and it is at their discretion.Exchanges are only accepted if goods are faulty or sizing is incorrect.

Exchanges are not accepted for change of mind or colour change of items. Please choose carefully.Exchange of goods and shipping of goods are the responsibility of the buyer.


We do not accept returns. Please choose carefully.